Terms & Conditions and Privacy Policy
DOREME.IN — Terms of Use, Terms & Conditions and Privacy Policy
Disclaimer / Terms of Use – Introduction
Welcome to DOREME
This document constitutes an electronic record in accordance with the provisions of the Information Technology Act, 2000, and the applicable rules framed thereunder, including the rules requiring publication of the terms of use, privacy policy, and other policies for access to or use of an intermediary or digital platform. This electronic record is generated by a computer system and does not require any physical or digital signatures.
These Terms of Use govern your access to and use of the Doreme website (www.doreme.in), and all associated digital platforms, including any content, features, services, and tools made available thereon (collectively, the “Platform”).
The Platform is owned, operated, managed, and/or marketed by Iris Clothings Limited, a company incorporated under the laws of India, having its registered office at 103/24/1 Foreshore Road, Howrah – 711102, West Bengal, India, and referred to in these Terms as “Doreme”.
For the purposes of these Terms, the expressions “You”, “Your”, or “User” shall mean any natural person or legal entity who accesses, browses, registers on, purchases from, or otherwise uses the Platform in any manner. Where the User is a minor or otherwise not competent to contract under applicable law, such use shall be deemed to be through a parent, guardian, or other person legally competent to contract, who shall be bound by these Terms on behalf of such User.
By accessing, browsing, registering on, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use, together with all other policies, guidelines, notices, and conditions that may be published on the Platform from time to time, including without limitation the Privacy Policy and the Return, Exchange & Refund Policy, and any other policy deemed to be incorporated herein by reference. These Terms constitute a legally binding agreement between you and Doreme.
Your use of specific services, features, or functionalities available on the Platform may be subject to additional terms, conditions, disclaimers, guidelines, or policies, which shall be deemed to form an integral part of these Terms of Use. In the event of any conflict between these Terms and any specific service-related terms (including the Return, Exchange & Refund Policy for matters relating to returns, exchanges, cancellations, and refunds), the specific terms shall prevail to the extent of such conflict.
Doreme reserves the right, at its sole discretion, to amend, modify, update, replace, or remove any part of these Terms of Use or any policy incorporated herein, at any time and without prior notice, to the extent permitted under applicable law. It is your responsibility to review these Terms periodically for any changes. Your continued access to or use of the Platform following the publication of any modifications shall constitute your acceptance of such revised Terms.
Subject to your compliance with these Terms of Use, Doreme grants you a limited, personal, non-exclusive, non-transferable, revocable permission to access and use the Platform solely for lawful purposes and in accordance with these Terms. No right, title, or interest in or to the Platform or any content thereon is transferred to you, except for the limited right of use expressly granted herein.
If you do not agree with these Terms of Use or any policy incorporated by reference, you must refrain from accessing or using the Platform.
Part A – Terms and Conditions
Last Updated: 27/07/2026
1. Acceptance of Terms
These Terms and Conditions (“T&C”), along with the other policies referred to herein, apply to all platforms owned, operated, managed, or marketed by Iris Clothings Limited under the brand “DOREME”, including, without limitation, the website www.doreme.in, and any affiliated digital or social media platforms (collectively referred to as the “Platform”).
Doreme is committed to protecting the privacy and security of the personal information shared by users while accessing, browsing, registering with, or using the Platform, in compliance with applicable law.
Access to and use of the Platform, and the products and services made available through it, are subject to these Terms of Service. By browsing through these Terms of Service and using the services provided by the Platform, you agree to all Terms of Service along with the Privacy Policy set out herein, which may be updated by Doreme from time to time. Please check this page regularly to take notice of any changes that may be made to the Terms of Service.
Doreme reserves the right to review and withdraw or amend the services without notice. Doreme will not be liable if, for any reason, the Platform is unavailable at any time or for any period. From time to time, Doreme may restrict access to some parts or the entirety of the Platform.
2. Eligibility and User Assurances
By accessing, registering on, or using the Platform, you represent and warrant that you are competent to enter into a legally binding agreement under applicable law and that you are at least 18 years of age. If you are below 18 years of age, you may access or use the Platform only through and under the supervision, consent, and control of your parent or lawful guardian, who shall be deemed to have accepted these Terms on your behalf and shall be responsible for your use of the Platform.
You further undertake to provide true, accurate, current, and complete information about yourself as prompted by the registration or order forms on the Platform, and to maintain and promptly update such details submitted by you to ensure that such information remains accurate, complete, and up to date at all times.
Doreme shall not be liable for any loss, damage, liability, or consequence arising from any false, inaccurate, outdated, or incomplete information provided by you. Doreme reserves the right to suspend, restrict, or terminate your access to the Platform, at its sole discretion, where it reasonably believes that any information provided by you is untrue, inaccurate, incomplete, misleading, or in breach of these Terms or applicable law.
3. Nature of the Platform / Services
Doreme is an online retailer of apparel and lifestyle products offered at great value to the consumer. Upon placing an order, Doreme.in shall ship the product to you and be entitled to its payment for the service.
Doreme reserves the right, at its sole discretion and without prior notice, to introduce, modify, update, withdraw, suspend, restrict, or discontinue, whether temporarily or permanently, any part of the Platform, including any product listings, features, functionalities, content, services, promotional offers, or user interface elements, subject always to applicable law. Doreme shall not be liable for any loss or inconvenience arising from any such modification, suspension, or discontinuance, except to the extent required under applicable law.
For the avoidance of doubt, the availability of any product, feature, or service on the Platform at any particular time shall not create any binding obligation on Doreme to continue to make such product, feature, or service available in the future.
4. Account Registration and Security
Certain features of the Platform may require you to create an account. You are responsible for safeguarding your username, password, OTP access, and any linked device credentials. All actions carried out through your account are deemed to have been authorised by you unless you notify Doreme promptly of any unauthorised activity. Doreme may suspend or terminate access where it reasonably suspects misuse, fraud, identity manipulation, or breach of these Terms.
By opting to onboard or sign in using the phone OTP method, you explicitly agree and consent to receive the One Time Password (OTP) via WhatsApp to your provided mobile number, if the account is available on WhatsApp.
5. Product Listings and Descriptions (“Exactness of the Product”)
The images of the items on the Platform are for illustrative purposes only. Although Doreme has made every effort to display the colours accurately, Doreme cannot guarantee that your device’s display accurately reflects the colour of the items. Your items may vary slightly from those images. All sizes and measurements of items are approximate; however, Doreme makes every effort to ensure they are as accurate as possible.
Doreme takes all reasonable care to ensure that all details, descriptions, and prices of items are as accurate as possible.
Doreme hereby disclaims any guarantee of the accuracy in terms of finish and appearance of the final product as ordered by the user. The quality of any products, services, information, or other material purchased or obtained by you through the Platform may not meet your expectations.
6. Pricing and Charges
Doreme ensures that all details of prices appearing on the Platform are accurate, however errors may occur. If Doreme discovers an error in the price of any goods which you have ordered, Doreme will inform you of this as soon as possible. In case Doreme is unable to contact you regarding the price change, your order will be considered as cancelled, and the debited amount will be refunded to your respective account.
Additionally, prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an item includes GST at the prevailing rate, for which Doreme is responsible as a seller. Please note that the prices listed on the Platform are only applicable for items purchased on the Platform and not through any other source.
7. Order Placement and Acceptance
Placing an order constitutes an offer by you to purchase products from Doreme. Order acknowledgement, invoice generation, or status updates do not by themselves amount to final acceptance. Doreme reserves the right to accept, decline, or cancel an order for reasons including stock unavailability, suspected fraud, unusual order pattern, delivery limitations, pricing error, or inability to verify payment or identity.
8. Payments
Upon receiving your order, Doreme’s payment gateway provider carries out pre-authorisation checks on your payment card to ensure there are sufficient funds to fulfil the transaction. The order shall not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. For any further payment-related queries, please check Doreme’s FAQs on Payment Mode.
9. Delivery and Fulfilment
You will be given various options for the delivery of items during the order process. The options available to you will vary depending on where you are ordering from. An estimated delivery time is displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and the estimated delivery time to your location.
Sometimes, delivery may take longer due to unforeseen circumstances. In such cases, Doreme will proactively reach out to you by email or SMS. However, Doreme will not be able to compensate for any mental agony caused by the delay in delivery.
10. Returns, Exchanges, Cancellations, and Refunds
If you change your mind about any items purchased, you can return or exchange them with us. For more information on Returns, Exchanges, and Refunds, please refer to our Return-Exchange-Refund-Policy.
11. Promotions and Coupons
All discount codes, coupons, referral benefits, wallet credits, store credits, prepaid offers, loyalty rewards, and similar promotional benefits are subject to the specific terms applicable to the relevant campaign or program.
Doreme reserves the right to modify, suspend, withdraw, cancel, or restrict such benefits at its discretion where misuse, duplication, technical glitches, fraud, ineligible redemption, or breach of offer conditions is identified or reasonably suspected. Doreme may also reverse such benefits, deny redemption, or cancel affected transactions where necessary, subject to applicable law.
12. Acceptable Use
You agree not to use the Platform for unlawful, abusive, fraudulent, defamatory, harmful, or disruptive conduct. Without limitation, you must not introduce malware, use bots or scrapers without permission, place fake orders, interfere with the Platform’s security or functionality, manipulate reviews, infringe third-party rights, or attempt to reverse engineer the Platform except as expressly permitted by law.
13. Reviews, Feedback, and User Submissions
If you submit, upload, post, publish, transmit, or otherwise make available any feedback, reviews, ratings, testimonials, comments, suggestions, ideas, photographs, images, videos, or other content on or through the Platform (“User Content”), you represent and warrant that: (i) you are the lawful owner of, or otherwise have all necessary rights, consents, permissions, and authority to submit such User Content; (ii) such User Content does not infringe, misappropriate, or violate any intellectual property right, privacy right, publicity right, contractual right, or any other right of any third party; and (iii) such User Content does not violate any applicable law, regulation, or code of conduct.
By submitting any User Content, you grant Iris Clothings Limited a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable licence to use, reproduce, store, adapt, modify, translate, publish, display, communicate to the public, distribute, and otherwise exploit such User Content, in whole or in part, in any media or format now known or later developed, for the purposes of operating, administering, improving, advertising, marketing, and promoting its business and the Platform, subject to applicable law.
Doreme reserves the right, at its sole discretion and without prior notice, to review, refuse, moderate, remove, take down, or permanently delete any User Content from the Platform at any time, for any reason whatsoever, including where such content is unlawful, misleading, offensive, defamatory, obscene, infringing, harmful, inconsistent with these Terms, or otherwise considered inappropriate or undesirable by Doreme. Doreme shall have no obligation to host, display, maintain, or retain any User Content for any specific period and shall not be liable to you for the removal, deletion, or disabling of access to such content.
14. Intellectual Property Rights
All and any intellectual property rights in connection with the products, and all material on the Platform, shall be owned absolutely by Iris Clothings Limited. The content available on the Platform is under worldwide copyright protection laws and is the sole property of Doreme. No right, title, or licence is granted to you except the limited right to use the Platform for personal and lawful shopping purposes. Modification, misuse, translation, or creation of derivative works on the basis of Platform content is strictly prohibited.
15. Third-Party Websites, Content and Services
The Platform provides links for sharing content on Facebook, Twitter, Instagram, and other similar third-party websites. These are only for sharing and/or listing purposes, and Doreme takes no responsibility for such third-party websites and/or the content listed thereon, and disclaims all liability arising out of any or all third-party websites.
Doreme disclaims all liability and takes no responsibility for content that may be posted on such third-party websites by users of such websites in their personal capacity via the above-mentioned sharing/listing links, or any content or comments posted by such users in their personal capacity on any official webpage of Doreme on any social networking platform.
Where purchases are made through third-party marketplaces or external platforms, the applicable terms and processes of such marketplace or platform shall apply, and Doreme shall not be responsible for any act, omission, or deficiency of service arising therefrom.
16. Disclaimer of Warranties
To the extent permitted by law, the Platform and all related services are provided on an “as is” and “as available” basis. Doreme does not guarantee uninterrupted operation, complete accuracy of all content at all times, or that the Platform will always be free from bugs, vulnerabilities, or service interruptions. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
17. Limitation of Liability
Doreme shall not be liable for any indirect, incidental, special, or consequential damages, including any loss of profits, revenue, data, or goodwill, arising from or in connection with your use of, or inability to use, the Platform, products, or services. This includes any liability arising from unauthorised access to user data, breach of condition or warranty by a product manufacturer or third party, interruption of the Platform during maintenance or due to technical issues, and any damage or loss resulting from material or data downloaded through the Platform.
Any content or data obtained through the Platform is accessed at your own risk, and you shall be solely responsible for any resulting damage to your device or loss of data. Doreme’s total liability shall in no event exceed the purchase value of the relevant product giving rise to the claim. Doreme shall not be responsible for disputes arising solely between users or with third parties.
18. Indemnification
You agree to indemnify, defend, and hold harmless Iris Clothings Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, or costs arising from your use of the Platform, your breach of these Terms of Service, or infringement of any intellectual property right.
19. Violation, Suspension and Termination
Doreme may, in its sole discretion and without prior notice, terminate your access to the Platform and block your future access if it determines that you have violated these Terms of Service or any other policy incorporated herein. If you or Doreme terminates your use of any service, you shall still be liable to pay for any service that you have already ordered up to the time of such termination.
20. Force Majeure
Doreme shall not be liable for any delay, interruption, or failure in the performance of its obligations under these Terms where such delay or failure arises from any cause beyond its reasonable control, including acts of God, natural calamities, strikes, governmental actions, failure of internet or telecommunication services, or failure of courier or delivery networks.
In the occurrence of any such event, Doreme’s obligations shall remain suspended for the duration of the force majeure event, and Doreme shall not be held responsible for any loss, damage, or inconvenience suffered by the user as a result thereof, except to the extent otherwise required under applicable law.
21. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, without reference to conflict of laws principles. Disputes shall be subject to the exclusive jurisdiction of the competent courts at Howrah, West Bengal.
22. Customer Support and Grievance Redressal
Users may contact the grievance officer or customer support team through the contact details published on the Platform for any complaint, grievance, concern, or request relating to orders, payments, refunds, returns, exchanges, account access, or use of the Platform.
Doreme shall maintain an adequate grievance redressal mechanism and shall acknowledge consumer complaints within forty-eight (48) hours of receipt and redress such complaints within thirty (30) days from the date of receipt, or within such shorter or longer timeline as may be required under applicable law.
In the event any complaint or grievance is not resolved within 30 days from the date of its receipt by the Grievance Officer, the aggrieved user/customer may avail such remedies as may be available under applicable law before the respective consumer dispute redressal forum or other competent authority having jurisdiction.
23. Changes to the Terms
Doreme may update these Terms from time to time to reflect changes in its operations, applicable law, or technology. Any revised version will be posted on the Platform with an updated “Last Revised” date. To the extent permitted by applicable law, your continued use of the Platform after the revised Terms are posted constitutes your acceptance of those revised Terms.
24. Fraud & Scam Awareness
Doreme never contacts customers to request advance payments, extra charges, or any financial transaction after an order has been placed. Please exercise caution and do not engage with any such fraudulent calls, messages, or phishing attempts. If you encounter such activity, you are advised to immediately report the incident to the National Cyber Cell (Helpline: 1930) or lodge a complaint at https://cybercrime.gov.in/Webform/Helpline.aspx. Once a complaint is registered, you may also reach out to Doreme at info@doreme.in with your complaint reference number to help serve you better.
25. Entire Agreement and Severability
These Terms, together with the Privacy Policy and the Return, Exchange & Refund Policy and any other incorporated policy documents, form the complete agreement between you and Doreme in relation to the Platform. If any provision is found unenforceable, the remaining provisions shall continue to the fullest extent permitted by law.
26. Contact Details
Official Website: www.doreme.in
Email: info@doreme.in
Phone: +91 8100074062
Iris Clothings Limited — Registered Office: 103/24/1 Foreshore Road, Howrah – 711102, West Bengal, India
Time: Monday to Saturday (10:00 AM to 6:00 PM IST)
Part B – Privacy Policy
Last Updated: 27/07/2026
1. Introduction
This Privacy Policy explains how Iris Clothings Limited (“Doreme”), the owner and operator of the domain www.doreme.in (“Site”/“Platform”), collects, uses, shares, and otherwise processes your personal data when you access, visit, or use the website, customer support channels, social media pages, marketing communications, and any other connected products or services operated by Doreme.
In this Privacy Policy, references to “you” mean any person submitting any data to Doreme or Doreme’s agent or the Site.
By using the Platform, you are transmitting information about yourself that Doreme may keep and use for Doreme’s marketing purposes. Doreme has adopted appropriate measures to ensure the confidentiality of personal information and the safeguarding of personal information against loss or theft. Personal information is also protected against unauthorized access, disclosure, copying, use, or modification.
This Privacy Policy also explains the purposes for which Doreme processes your personal data, the categories of personal data Doreme may collect, the circumstances in which such data may be shared with third parties, the measures Doreme takes to safeguard it, and the rights and choices available to you in relation to your personal data.
This Privacy Policy should be read together with Doreme’s Terms and Conditions and any specific privacy notices, consent requests, or disclosures that may be provided to you at the time your personal data is collected or otherwise processed. By using the doreme.in website and/or making online purchases of products, you agree to the terms and conditions of this Policy. This Policy is subject to change, and you are invited to consult it regularly.
2. Scope
This Privacy Policy applies to personal data collected through the website, account registration flows, order placement, payment interactions, returns and refunds, customer support exchanges, surveys, promotional activities, and any other touchpoint that links to or references this Privacy Policy.
3. Categories of Personal Data Collected
3.1 Account and Identity Information: When you register, create, or maintain an account on the Platform, Doreme may collect personal data including your full name, mobile number, email address, login credentials, password, authentication details, profile information, and account preferences.
3.2 Contact and Address Information: In the course of using the Platform or placing an order, Doreme may collect your billing address, shipping address, city, state, country, postal code, and such other contact details as may be necessary for account management, order fulfilment, delivery coordination, customer communication, and dispute resolution.
3.3 Order and Transaction Information: When you browse, place, modify, cancel, exchange, or return an order on the Platform, Doreme may collect and maintain personal data relating to your order history, purchased products, cart and wishlist activity, invoice details, payment mode, payment transaction references, refund records, return and exchange records, and any discounts, wallet credits, or promotional redemptions used by you in connection with such transactions.
3.4 Payment-Related Information: In connection with payment processing, settlement, verification, and refund administration, Doreme may collect or receive certain payment-related information such as payment method, credit card information or other financial information, transaction reference numbers, payment status, refund status, and limited verification data received from payment gateways or processors. Doreme does not ordinarily store complete debit card, credit card, or bank account credentials except through legally compliant and secure payment processing arrangements permitted under applicable law.
3.5 Device and Technical Information: When you access or interact with the Platform, Doreme may automatically collect certain technical and device-related information, including your IP address, browser type, browser settings, device type, operating system, network information, language settings, access times, referring URLs, cookies, logs, and similar technical information generated through your use of the website.
3.6 Usage and Preference Information: Doreme may collect information relating to your interaction with the Platform, including browsing behaviour, search activity, product views, frequency and duration of visits, cart additions or removals, wishlist activity, responses to offers and campaigns, shopping preferences, and other inferred preference information used to personalise your user experience and improve Doreme’s products and services. Doreme may also maintain a record of your opinions, individual preferences, or product-interest information.
3.7 Location Information: Doreme may collect approximate location-related information derived from your IP address, shipping details, or other location indicators made available while using the Platform, used for serviceability checks, fraud prevention, delivery planning, tax determination, and other operational or legal purposes.
3.8 Communication and Support Information: Where you interact with Doreme through customer care, grievance channels, chat support, phone calls, emails, forms, surveys, reviews, testimonials, or social media interactions, Doreme may collect and maintain records of such communications, including your support requests, complaints, feedback, review content, grievance details, and related correspondence.
3.9 Logistics and Delivery Information: For the purpose of order processing, dispatch, fulfilment, and last-mile delivery, Doreme may process personal data including your name, delivery address, pincode, contact number, email address, shipment tracking details, proof of delivery, delivery attempt records, non-delivery status, and reverse logistics records necessary to complete or manage your order.
4. Manner and Sources of Collection
4.1 Information Provided Directly by You: Doreme obtains personal information when you use the Site, such as when you register an account, update your profile, save addresses, browse products, add items to your cart or wishlist, place an order, make a payment, request a cancellation, exchange, or return a product, seek a refund, communicate with Doreme by phone, e-mail, or otherwise, complete an entry form to participate in a contest, promotion, or survey online, contact customer care, submit feedback, or otherwise interact with the Platform.
4.2 Information Collected Automatically Through Technology: When you access or use the Platform, Doreme may automatically collect certain information through cookies, server logs, analytics tools, and similar technologies, including technical data, browsing behaviour, device identifiers, session information, and interaction data used to maintain platform functionality, analyse performance, improve security, and personalise the user experience, subject to applicable law.
4.3 Information Collected During Orders and Transactions: Doreme collects personal data in the course of your order, including when you add products to your cart, proceed to checkout, apply promotional offers, confirm delivery details, complete a payment, or initiate post-order actions such as cancellation, exchange, return, or refund.
4.4 Information Received from Third-Party Service Providers: Doreme may receive personal data from third-party service providers and operational partners engaged in connection with the Platform, including payment gateways, payment processors, fraud detection providers, logistics and courier partners, warehouse and fulfilment providers, analytics vendors, and customer support software providers, to the extent necessary for operational, contractual, or legal purposes.
4.5 Information Shared Through Logistics and Delivery Systems: To facilitate order dispatch, logistics coordination, and successful last-mile delivery, limited customer information may be transmitted to designated courier partners and relevant operational systems through shipping labels and fulfilment platforms. The information shared is restricted to what is operationally necessary, including customer name, contact number, delivery address, pincode, and email address where required for fulfilment or delivery communication.
5. Purposes of Processing / Use of Personal Information
5.1 Account Creation and User Registration: Doreme may process personal data to create and maintain your account, verify your identity, enable login and authentication, and provide you with access to account-based features available on the Platform.
5.2 Browsing, Platform Access, and User Experience: Doreme may process personal data to enable browsing, product discovery, navigation, search functionality, personalised recommendations, saved cart and wishlist functionality, and general user-experience optimisation.
5.3 Order Placement and Checkout Administration: Doreme may process personal data to facilitate cart management, order placement, payment processing, invoicing, and order confirmation.
5.4 Delivery and Logistics Coordination: Doreme may process personal data to coordinate dispatch, shipment tracking, delivery communication, and resolution of delivery issues.
5.5 Returns, Exchanges, Cancellations, and Refunds: Doreme may process personal data to administer, verify, and process your return, exchange, cancellation, or refund requests in accordance with Doreme’s Return, Exchange & Refund Policy, restore or reverse wallet credits, and maintain records relating to such post-purchase transactions.
5.6 Customer Care, Grievance Redressal, and Communication: Doreme may process personal data to respond to your customer support requests, address grievances, investigate complaints, provide service assistance, send transactional and service-related communications, and maintain communication records for service quality and compliance purposes.
5.7 Fraud Prevention, Platform Security, and Abuse Monitoring: Doreme may process personal data to detect, investigate, prevent, and respond to fraud, abuse, misuse, suspicious activity, unauthorised account access, payment risk, return abuse, or policy circumvention.
5.8 Offers and Promotional Administration: Doreme may process personal data to administer discount codes, coupons, referral programs, wallet credits, contests, campaigns, and similar engagement or promotional programs, including for verifying eligibility and preventing misuse.
5.9 Marketing and Personalised Communications: Doreme may use your personal information to answer your questions, send you (or your friends, relatives, or associates) information regarding products that you have ordered, provide you with a personalised service, communicate with you, and provide you with promotional materials and information regarding Doreme’s products, services, surveys, contests, promotions, and special offers, subject to applicable law and your preferences.
5.10 Analytics, Testing, and Service Improvement: Doreme may process personal data for internal reporting, analytics, customer insights, service improvement, troubleshooting, testing, and performance measurement.
5.11 Legal Compliance and Protection of Rights: Doreme may process personal data where necessary to comply with applicable laws, rules, regulations, court orders, or lawful requests from government or regulatory authorities, and to establish, exercise, or defend legal claims, and enforce its Terms and policies.
6. Consent to Collecting Personal Information / Legal Basis
Where required under applicable law, personal data will be processed on the basis of consent obtained through the website, checkout flow, marketing opt-in, or another valid collection notice. Processing may also take place where necessary for performance of a contract, compliance with legal requirements, responding to a user’s request, prevention of fraud, or maintenance of platform security.
By providing your personal data and using the Platform, you consent to Doreme collecting, storing, using, processing, disclosing, and sharing your personal data for the lawful purposes set out in this Privacy Policy and the applicable Terms.
If you prefer not to receive promotional information from Doreme, or if you wish that Doreme does not use your personal information for such purposes, please let Doreme know by writing to: Iris Clothings Limited, Regd. Office: 103/24/1 Foreshore Road, Howrah – 711102, India, or by email at info@doreme.in. Users may withdraw consent where applicable, although such withdrawal may affect continued access to certain services.
7. Children’s Data
By accessing, registering on, or using the Platform, you represent, confirm, and undertake that you are at least 18 years of age and are competent to enter into a legally binding agreement under applicable law. If you are below 18 years of age, you may access or use the Platform only through and under the supervision, consent, and control of your parent or lawful guardian, who shall be deemed to have accepted these Terms and this Privacy Policy on your behalf and shall be responsible for your use of the Platform.
Doreme does not knowingly collect or process personal data of children in contravention of applicable law and may, where required, seek verifiable consent from the parent or lawful guardian before permitting access to certain services or processing such personal data.
8. Cookies and Similar Technologies
Doreme may use cookies, pixels, local storage, and related tools for user authentication, shopping-cart retention, analytics, fraud detection, campaign measurement, and performance improvement. Users may manage certain cookie or device-level permissions through browser settings, though disabling some tools may affect platform functionality.
9. Communication of Personal Information with Third Parties / Sharing of Personal Data
Doreme may disclose your personal information as required by law, in response to legal process and law-enforcement requests. Doreme does not sell or rent your personal information to third parties except as permitted by law. However, in the event of a sale of all or substantially all of Doreme’s business or a similar transaction, Doreme may transfer or disclose your personal information to a purchaser or prospective purchaser for the purposes of evaluating the proposed transaction, operating the acquired business, or other purposes identified in this Policy.
Doreme may otherwise share your personal data with the following categories of recipients, where necessary and in accordance with applicable law:
- Affiliates and group companies for internal administration, service delivery, and business operations.
- Sellers, suppliers, and logistics partners to process, fulfil, ship, exchange, return, or refund your orders.
- Payment processors and financial service providers to facilitate payments, settlements, and related transaction support.
- Service providers and technology partners, including cloud hosting, analytics, customer support, and communication providers, to help Doreme operate and improve its services.
- Marketing and advertising partners to send promotional communications and personalise recommendations, subject to your preferences and applicable law.
- Professional advisers such as auditors, consultants, insurers, and legal advisers, where necessary for compliance, risk management, or business administration.
- Law enforcement agencies, regulators, courts, and government authorities where disclosure is required by law or necessary to protect Doreme’s rights, users, or the public.
- Business transferees or acquirers in connection with a merger, acquisition, restructuring, or sale of business or assets.
10. International Transfers
Personal data may be processed or stored in India or in other jurisdictions through Doreme’s technology partners, subject to applicable law and any geographical restrictions that may apply to specific categories of data or destinations.
11. Retention of Personal Information
Doreme keeps personal data only for as long as is reasonably necessary for the realisation of the objectives described in this Policy, or such longer period as may be required by applicable law.
12. Data Security
Doreme implements reasonable administrative, technical, and organisational safeguards appropriate to the nature of the data and processing, including access controls, secure transmission, restricted employee access, and monitoring. No security system is completely infallible, and absolute security cannot be guaranteed. Users are responsible for keeping their login details, password, and account credentials secure and confidential.
13. Data Breach Response
If a personal-data incident occurs, Doreme shall assess the event, take containment and remediation steps, maintain internal records, and provide notifications to affected individuals or regulators where legally required.
14. Access to Personal Information / User Rights
If you have consented to the collection, use, and/or disclosure of personal information as identified herein, you may withdraw your consent at any time by communicating with Customer Service as provided in this Policy.
Subject to applicable law, you may request access to your personal information and request correction where necessary. In such cases, Doreme reserves the right to charge you for the cost of photocopies that may be necessary to transmit or provide access to your file.
15. Marketing Communications
Doreme may send promotional messages by email, SMS, push notification, WhatsApp, or other channels where permitted by law and consistent with your preferences. Users may opt out using unsubscribe tools, account settings, or support contacts. Service and transaction messages may still be sent where necessary for orders, account security, or legal compliance.
16. Third-Party Links and Services
The Platform may contain links to external websites, social-media pages, or third-party services. Doreme is not responsible for the privacy practices or content of such third parties, and users should review the privacy terms applicable to those services before engaging with them.
17. Contact and Data Requests
Privacy-related questions, access or correction requests, complaints, and grievances may be sent to the contact details published below.
Email: info@doreme.in
Phone: +91 8100074062
Iris Clothings Limited — Registered Office: 103/24/1 Foreshore Road, Howrah – 711102, West Bengal, India
18. Updates to this Privacy Policy
Doreme may amend this Privacy Policy from time to time to reflect legal, operational, or technological developments. The most current version will be posted on the Platform with the updated date. This Policy is subject to change, and you are invited to consult it regularly.
19. Deletion of Account / Data Deletion Request
If you wish to request the termination of your account and associated data, please send an email to Doreme’s support team at info@doreme.in. Please ensure the email subject is “Data Deletion Request” and include your full name, registered email address, phone number, and the reason for account deletion in the body of the email.
Our team will process your request and permanently delete your data, including orders and saved addresses, within 48 hours of receiving your email.
20. Queries
If you have a query, concern, or complaint in relation to the collection or usage of your personal data under this Privacy Policy, please contact Doreme at the contact information provided above.
Disclaimer / Terms of Use – Introduction
Welcome to DOREME
This document constitutes an electronic record in accordance with the provisions of the Information Technology Act, 2000, and the applicable rules framed thereunder, including the rules requiring publication of the terms of use, privacy policy, and other policies for access to or use of an intermediary or digital platform. This electronic record is generated by a computer system and does not require any physical or digital signatures.
These Terms of Use govern your access to and use of the Doreme website (www.doreme.in), and all associated digital platforms, including any content, features, services, and tools made available thereon (collectively, the “Platform”).
The Platform is owned, operated, managed, and/or marketed by Iris Clothings Limited, a company incorporated under the laws of India, having its registered office at 103/24/1 Foreshore Road, Howrah – 711102, West Bengal, India, and referred to in these Terms as “Doreme”.
For the purposes of these Terms, the expressions “You”, “Your”, or “User” shall mean any natural person or legal entity who accesses, browses, registers on, purchases from, or otherwise uses the Platform in any manner. Where the User is a minor or otherwise not competent to contract under applicable law, such use shall be deemed to be through a parent, guardian, or other person legally competent to contract, who shall be bound by these Terms on behalf of such User.
By accessing, browsing, registering on, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use, together with all other policies, guidelines, notices, and conditions that may be published on the Platform from time to time, including without limitation the Privacy Policy and the Return, Exchange & Refund Policy, and any other policy deemed to be incorporated herein by reference. These Terms constitute a legally binding agreement between you and Doreme.
Your use of specific services, features, or functionalities available on the Platform may be subject to additional terms, conditions, disclaimers, guidelines, or policies, which shall be deemed to form an integral part of these Terms of Use. In the event of any conflict between these Terms and any specific service-related terms (including the Return, Exchange & Refund Policy for matters relating to returns, exchanges, cancellations, and refunds), the specific terms shall prevail to the extent of such conflict.
Doreme reserves the right, at its sole discretion, to amend, modify, update, replace, or remove any part of these Terms of Use or any policy incorporated herein, at any time and without prior notice, to the extent permitted under applicable law. It is your responsibility to review these Terms periodically for any changes. Your continued access to or use of the Platform following the publication of any modifications shall constitute your acceptance of such revised Terms.
Subject to your compliance with these Terms of Use, Doreme grants you a limited, personal, non-exclusive, non-transferable, revocable permission to access and use the Platform solely for lawful purposes and in accordance with these Terms. No right, title, or interest in or to the Platform or any content thereon is transferred to you, except for the limited right of use expressly granted herein.
If you do not agree with these Terms of Use or any policy incorporated by reference, you must refrain from accessing or using the Platform.
Part A – Terms and Conditions
Last Updated: 27/07/2026
1. Acceptance of Terms
These Terms and Conditions (“T&C”), along with the other policies referred to herein, apply to all platforms owned, operated, managed, or marketed by Iris Clothings Limited under the brand “DOREME”, including, without limitation, the website www.doreme.in, and any affiliated digital or social media platforms (collectively referred to as the “Platform”).
Doreme is committed to protecting the privacy and security of the personal information shared by users while accessing, browsing, registering with, or using the Platform, in compliance with applicable law.
Access to and use of the Platform, and the products and services made available through it, are subject to these Terms of Service. By browsing through these Terms of Service and using the services provided by the Platform, you agree to all Terms of Service along with the Privacy Policy set out herein, which may be updated by Doreme from time to time. Please check this page regularly to take notice of any changes that may be made to the Terms of Service.
Doreme reserves the right to review and withdraw or amend the services without notice. Doreme will not be liable if, for any reason, the Platform is unavailable at any time or for any period. From time to time, Doreme may restrict access to some parts or the entirety of the Platform.
2. Eligibility and User Assurances
By accessing, registering on, or using the Platform, you represent and warrant that you are competent to enter into a legally binding agreement under applicable law and that you are at least 18 years of age. If you are below 18 years of age, you may access or use the Platform only through and under the supervision, consent, and control of your parent or lawful guardian, who shall be deemed to have accepted these Terms on your behalf and shall be responsible for your use of the Platform.
You further undertake to provide true, accurate, current, and complete information about yourself as prompted by the registration or order forms on the Platform, and to maintain and promptly update such details submitted by you to ensure that such information remains accurate, complete, and up to date at all times.
Doreme shall not be liable for any loss, damage, liability, or consequence arising from any false, inaccurate, outdated, or incomplete information provided by you. Doreme reserves the right to suspend, restrict, or terminate your access to the Platform, at its sole discretion, where it reasonably believes that any information provided by you is untrue, inaccurate, incomplete, misleading, or in breach of these Terms or applicable law.
3. Nature of the Platform / Services
Doreme is an online retailer of apparel and lifestyle products offered at great value to the consumer. Upon placing an order, Doreme.in shall ship the product to you and be entitled to its payment for the service.
Doreme reserves the right, at its sole discretion and without prior notice, to introduce, modify, update, withdraw, suspend, restrict, or discontinue, whether temporarily or permanently, any part of the Platform, including any product listings, features, functionalities, content, services, promotional offers, or user interface elements, subject always to applicable law. Doreme shall not be liable for any loss or inconvenience arising from any such modification, suspension, or discontinuance, except to the extent required under applicable law.
For the avoidance of doubt, the availability of any product, feature, or service on the Platform at any particular time shall not create any binding obligation on Doreme to continue to make such product, feature, or service available in the future.
4. Account Registration and Security
Certain features of the Platform may require you to create an account. You are responsible for safeguarding your username, password, OTP access, and any linked device credentials. All actions carried out through your account are deemed to have been authorised by you unless you notify Doreme promptly of any unauthorised activity. Doreme may suspend or terminate access where it reasonably suspects misuse, fraud, identity manipulation, or breach of these Terms.
By opting to onboard or sign in using the phone OTP method, you explicitly agree and consent to receive the One Time Password (OTP) via WhatsApp to your provided mobile number, if the account is available on WhatsApp.
5. Product Listings and Descriptions (“Exactness of the Product”)
The images of the items on the Platform are for illustrative purposes only. Although Doreme has made every effort to display the colours accurately, Doreme cannot guarantee that your device’s display accurately reflects the colour of the items. Your items may vary slightly from those images. All sizes and measurements of items are approximate; however, Doreme makes every effort to ensure they are as accurate as possible.
Doreme takes all reasonable care to ensure that all details, descriptions, and prices of items are as accurate as possible.
Doreme hereby disclaims any guarantee of the accuracy in terms of finish and appearance of the final product as ordered by the user. The quality of any products, services, information, or other material purchased or obtained by you through the Platform may not meet your expectations.
6. Pricing and Charges
Doreme ensures that all details of prices appearing on the Platform are accurate, however errors may occur. If Doreme discovers an error in the price of any goods which you have ordered, Doreme will inform you of this as soon as possible. In case Doreme is unable to contact you regarding the price change, your order will be considered as cancelled, and the debited amount will be refunded to your respective account.
Additionally, prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an item includes GST at the prevailing rate, for which Doreme is responsible as a seller. Please note that the prices listed on the Platform are only applicable for items purchased on the Platform and not through any other source.
7. Order Placement and Acceptance
Placing an order constitutes an offer by you to purchase products from Doreme. Order acknowledgement, invoice generation, or status updates do not by themselves amount to final acceptance. Doreme reserves the right to accept, decline, or cancel an order for reasons including stock unavailability, suspected fraud, unusual order pattern, delivery limitations, pricing error, or inability to verify payment or identity.
8. Payments
Upon receiving your order, Doreme’s payment gateway provider carries out pre-authorisation checks on your payment card to ensure there are sufficient funds to fulfil the transaction. The order shall not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. For any further payment-related queries, please check Doreme’s FAQs on Payment Mode.
9. Delivery and Fulfilment
You will be given various options for the delivery of items during the order process. The options available to you will vary depending on where you are ordering from. An estimated delivery time is displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and the estimated delivery time to your location.
Sometimes, delivery may take longer due to unforeseen circumstances. In such cases, Doreme will proactively reach out to you by email or SMS. However, Doreme will not be able to compensate for any mental agony caused by the delay in delivery.
10. Returns, Exchanges, Cancellations, and Refunds
If you change your mind about any items purchased, you can return or exchange them with us. For more information on Returns, Exchanges, and Refunds, please refer to our Return-Exchange-Refund-Policy.
11. Promotions and Coupons
All discount codes, coupons, referral benefits, wallet credits, store credits, prepaid offers, loyalty rewards, and similar promotional benefits are subject to the specific terms applicable to the relevant campaign or program.
Doreme reserves the right to modify, suspend, withdraw, cancel, or restrict such benefits at its discretion where misuse, duplication, technical glitches, fraud, ineligible redemption, or breach of offer conditions is identified or reasonably suspected. Doreme may also reverse such benefits, deny redemption, or cancel affected transactions where necessary, subject to applicable law.
12. Acceptable Use
You agree not to use the Platform for unlawful, abusive, fraudulent, defamatory, harmful, or disruptive conduct. Without limitation, you must not introduce malware, use bots or scrapers without permission, place fake orders, interfere with the Platform’s security or functionality, manipulate reviews, infringe third-party rights, or attempt to reverse engineer the Platform except as expressly permitted by law.
13. Reviews, Feedback, and User Submissions
If you submit, upload, post, publish, transmit, or otherwise make available any feedback, reviews, ratings, testimonials, comments, suggestions, ideas, photographs, images, videos, or other content on or through the Platform (“User Content”), you represent and warrant that: (i) you are the lawful owner of, or otherwise have all necessary rights, consents, permissions, and authority to submit such User Content; (ii) such User Content does not infringe, misappropriate, or violate any intellectual property right, privacy right, publicity right, contractual right, or any other right of any third party; and (iii) such User Content does not violate any applicable law, regulation, or code of conduct.
By submitting any User Content, you grant Iris Clothings Limited a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable licence to use, reproduce, store, adapt, modify, translate, publish, display, communicate to the public, distribute, and otherwise exploit such User Content, in whole or in part, in any media or format now known or later developed, for the purposes of operating, administering, improving, advertising, marketing, and promoting its business and the Platform, subject to applicable law.
Doreme reserves the right, at its sole discretion and without prior notice, to review, refuse, moderate, remove, take down, or permanently delete any User Content from the Platform at any time, for any reason whatsoever, including where such content is unlawful, misleading, offensive, defamatory, obscene, infringing, harmful, inconsistent with these Terms, or otherwise considered inappropriate or undesirable by Doreme. Doreme shall have no obligation to host, display, maintain, or retain any User Content for any specific period and shall not be liable to you for the removal, deletion, or disabling of access to such content.
14. Intellectual Property Rights
All and any intellectual property rights in connection with the products, and all material on the Platform, shall be owned absolutely by Iris Clothings Limited. The content available on the Platform is under worldwide copyright protection laws and is the sole property of Doreme. No right, title, or licence is granted to you except the limited right to use the Platform for personal and lawful shopping purposes. Modification, misuse, translation, or creation of derivative works on the basis of Platform content is strictly prohibited.
15. Third-Party Websites, Content and Services
The Platform provides links for sharing content on Facebook, Twitter, Instagram, and other similar third-party websites. These are only for sharing and/or listing purposes, and Doreme takes no responsibility for such third-party websites and/or the content listed thereon, and disclaims all liability arising out of any or all third-party websites.
Doreme disclaims all liability and takes no responsibility for content that may be posted on such third-party websites by users of such websites in their personal capacity via the above-mentioned sharing/listing links, or any content or comments posted by such users in their personal capacity on any official webpage of Doreme on any social networking platform.
Where purchases are made through third-party marketplaces or external platforms, the applicable terms and processes of such marketplace or platform shall apply, and Doreme shall not be responsible for any act, omission, or deficiency of service arising therefrom.
16. Disclaimer of Warranties
To the extent permitted by law, the Platform and all related services are provided on an “as is” and “as available” basis. Doreme does not guarantee uninterrupted operation, complete accuracy of all content at all times, or that the Platform will always be free from bugs, vulnerabilities, or service interruptions. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
17. Limitation of Liability
Doreme shall not be liable for any indirect, incidental, special, or consequential damages, including any loss of profits, revenue, data, or goodwill, arising from or in connection with your use of, or inability to use, the Platform, products, or services. This includes any liability arising from unauthorised access to user data, breach of condition or warranty by a product manufacturer or third party, interruption of the Platform during maintenance or due to technical issues, and any damage or loss resulting from material or data downloaded through the Platform.
Any content or data obtained through the Platform is accessed at your own risk, and you shall be solely responsible for any resulting damage to your device or loss of data. Doreme’s total liability shall in no event exceed the purchase value of the relevant product giving rise to the claim. Doreme shall not be responsible for disputes arising solely between users or with third parties.
18. Indemnification
You agree to indemnify, defend, and hold harmless Iris Clothings Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, or costs arising from your use of the Platform, your breach of these Terms of Service, or infringement of any intellectual property right.
19. Violation, Suspension and Termination
Doreme may, in its sole discretion and without prior notice, terminate your access to the Platform and block your future access if it determines that you have violated these Terms of Service or any other policy incorporated herein. If you or Doreme terminates your use of any service, you shall still be liable to pay for any service that you have already ordered up to the time of such termination.
20. Force Majeure
Doreme shall not be liable for any delay, interruption, or failure in the performance of its obligations under these Terms where such delay or failure arises from any cause beyond its reasonable control, including acts of God, natural calamities, strikes, governmental actions, failure of internet or telecommunication services, or failure of courier or delivery networks.
In the occurrence of any such event, Doreme’s obligations shall remain suspended for the duration of the force majeure event, and Doreme shall not be held responsible for any loss, damage, or inconvenience suffered by the user as a result thereof, except to the extent otherwise required under applicable law.
21. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, without reference to conflict of laws principles. Disputes shall be subject to the exclusive jurisdiction of the competent courts at Howrah, West Bengal.
22. Customer Support and Grievance Redressal
Users may contact the grievance officer or customer support team through the contact details published on the Platform for any complaint, grievance, concern, or request relating to orders, payments, refunds, returns, exchanges, account access, or use of the Platform.
Doreme shall maintain an adequate grievance redressal mechanism and shall acknowledge consumer complaints within forty-eight (48) hours of receipt and redress such complaints within thirty (30) days from the date of receipt, or within such shorter or longer timeline as may be required under applicable law.
In the event any complaint or grievance is not resolved within 30 days from the date of its receipt by the Grievance Officer, the aggrieved user/customer may avail such remedies as may be available under applicable law before the respective consumer dispute redressal forum or other competent authority having jurisdiction.
23. Changes to the Terms
Doreme may update these Terms from time to time to reflect changes in its operations, applicable law, or technology. Any revised version will be posted on the Platform with an updated “Last Revised” date. To the extent permitted by applicable law, your continued use of the Platform after the revised Terms are posted constitutes your acceptance of those revised Terms.
24. Fraud & Scam Awareness
Doreme never contacts customers to request advance payments, extra charges, or any financial transaction after an order has been placed. Please exercise caution and do not engage with any such fraudulent calls, messages, or phishing attempts. If you encounter such activity, you are advised to immediately report the incident to the National Cyber Cell (Helpline: 1930) or lodge a complaint at https://cybercrime.gov.in/Webform/Helpline.aspx. Once a complaint is registered, you may also reach out to Doreme at info@doreme.in with your complaint reference number to help serve you better.
25. Entire Agreement and Severability
These Terms, together with the Privacy Policy and the Return, Exchange & Refund Policy and any other incorporated policy documents, form the complete agreement between you and Doreme in relation to the Platform. If any provision is found unenforceable, the remaining provisions shall continue to the fullest extent permitted by law.
26. Contact Details
Official Website: www.doreme.in
Email: info@doreme.in
Phone: +91 8100074062
Iris Clothings Limited — Registered Office: 103/24/1 Foreshore Road, Howrah – 711102, West Bengal, India
Time: Monday to Saturday (10:00 AM to 6:00 PM IST)
Part B – Privacy Policy
Last Updated: 27/07/2026
1. Introduction
This Privacy Policy explains how Iris Clothings Limited (“Doreme”), the owner and operator of the domain www.doreme.in (“Site”/“Platform”), collects, uses, shares, and otherwise processes your personal data when you access, visit, or use the website, customer support channels, social media pages, marketing communications, and any other connected products or services operated by Doreme.
In this Privacy Policy, references to “you” mean any person submitting any data to Doreme or Doreme’s agent or the Site.
By using the Platform, you are transmitting information about yourself that Doreme may keep and use for Doreme’s marketing purposes. Doreme has adopted appropriate measures to ensure the confidentiality of personal information and the safeguarding of personal information against loss or theft. Personal information is also protected against unauthorized access, disclosure, copying, use, or modification.
This Privacy Policy also explains the purposes for which Doreme processes your personal data, the categories of personal data Doreme may collect, the circumstances in which such data may be shared with third parties, the measures Doreme takes to safeguard it, and the rights and choices available to you in relation to your personal data.
This Privacy Policy should be read together with Doreme’s Terms and Conditions and any specific privacy notices, consent requests, or disclosures that may be provided to you at the time your personal data is collected or otherwise processed. By using the doreme.in website and/or making online purchases of products, you agree to the terms and conditions of this Policy. This Policy is subject to change, and you are invited to consult it regularly.
2. Scope
This Privacy Policy applies to personal data collected through the website, account registration flows, order placement, payment interactions, returns and refunds, customer support exchanges, surveys, promotional activities, and any other touchpoint that links to or references this Privacy Policy.
3. Categories of Personal Data Collected
3.1 Account and Identity Information: When you register, create, or maintain an account on the Platform, Doreme may collect personal data including your full name, mobile number, email address, login credentials, password, authentication details, profile information, and account preferences.
3.2 Contact and Address Information: In the course of using the Platform or placing an order, Doreme may collect your billing address, shipping address, city, state, country, postal code, and such other contact details as may be necessary for account management, order fulfilment, delivery coordination, customer communication, and dispute resolution.
3.3 Order and Transaction Information: When you browse, place, modify, cancel, exchange, or return an order on the Platform, Doreme may collect and maintain personal data relating to your order history, purchased products, cart and wishlist activity, invoice details, payment mode, payment transaction references, refund records, return and exchange records, and any discounts, wallet credits, or promotional redemptions used by you in connection with such transactions.
3.4 Payment-Related Information: In connection with payment processing, settlement, verification, and refund administration, Doreme may collect or receive certain payment-related information such as payment method, credit card information or other financial information, transaction reference numbers, payment status, refund status, and limited verification data received from payment gateways or processors. Doreme does not ordinarily store complete debit card, credit card, or bank account credentials except through legally compliant and secure payment processing arrangements permitted under applicable law.
3.5 Device and Technical Information: When you access or interact with the Platform, Doreme may automatically collect certain technical and device-related information, including your IP address, browser type, browser settings, device type, operating system, network information, language settings, access times, referring URLs, cookies, logs, and similar technical information generated through your use of the website.
3.6 Usage and Preference Information: Doreme may collect information relating to your interaction with the Platform, including browsing behaviour, search activity, product views, frequency and duration of visits, cart additions or removals, wishlist activity, responses to offers and campaigns, shopping preferences, and other inferred preference information used to personalise your user experience and improve Doreme’s products and services. Doreme may also maintain a record of your opinions, individual preferences, or product-interest information.
3.7 Location Information: Doreme may collect approximate location-related information derived from your IP address, shipping details, or other location indicators made available while using the Platform, used for serviceability checks, fraud prevention, delivery planning, tax determination, and other operational or legal purposes.
3.8 Communication and Support Information: Where you interact with Doreme through customer care, grievance channels, chat support, phone calls, emails, forms, surveys, reviews, testimonials, or social media interactions, Doreme may collect and maintain records of such communications, including your support requests, complaints, feedback, review content, grievance details, and related correspondence.
3.9 Logistics and Delivery Information: For the purpose of order processing, dispatch, fulfilment, and last-mile delivery, Doreme may process personal data including your name, delivery address, pincode, contact number, email address, shipment tracking details, proof of delivery, delivery attempt records, non-delivery status, and reverse logistics records necessary to complete or manage your order.
4. Manner and Sources of Collection
4.1 Information Provided Directly by You: Doreme obtains personal information when you use the Site, such as when you register an account, update your profile, save addresses, browse products, add items to your cart or wishlist, place an order, make a payment, request a cancellation, exchange, or return a product, seek a refund, communicate with Doreme by phone, e-mail, or otherwise, complete an entry form to participate in a contest, promotion, or survey online, contact customer care, submit feedback, or otherwise interact with the Platform.
4.2 Information Collected Automatically Through Technology: When you access or use the Platform, Doreme may automatically collect certain information through cookies, server logs, analytics tools, and similar technologies, including technical data, browsing behaviour, device identifiers, session information, and interaction data used to maintain platform functionality, analyse performance, improve security, and personalise the user experience, subject to applicable law.
4.3 Information Collected During Orders and Transactions: Doreme collects personal data in the course of your order, including when you add products to your cart, proceed to checkout, apply promotional offers, confirm delivery details, complete a payment, or initiate post-order actions such as cancellation, exchange, return, or refund.
4.4 Information Received from Third-Party Service Providers: Doreme may receive personal data from third-party service providers and operational partners engaged in connection with the Platform, including payment gateways, payment processors, fraud detection providers, logistics and courier partners, warehouse and fulfilment providers, analytics vendors, and customer support software providers, to the extent necessary for operational, contractual, or legal purposes.
4.5 Information Shared Through Logistics and Delivery Systems: To facilitate order dispatch, logistics coordination, and successful last-mile delivery, limited customer information may be transmitted to designated courier partners and relevant operational systems through shipping labels and fulfilment platforms. The information shared is restricted to what is operationally necessary, including customer name, contact number, delivery address, pincode, and email address where required for fulfilment or delivery communication.
5. Purposes of Processing / Use of Personal Information
5.1 Account Creation and User Registration: Doreme may process personal data to create and maintain your account, verify your identity, enable login and authentication, and provide you with access to account-based features available on the Platform.
5.2 Browsing, Platform Access, and User Experience: Doreme may process personal data to enable browsing, product discovery, navigation, search functionality, personalised recommendations, saved cart and wishlist functionality, and general user-experience optimisation.
5.3 Order Placement and Checkout Administration: Doreme may process personal data to facilitate cart management, order placement, payment processing, invoicing, and order confirmation.
5.4 Delivery and Logistics Coordination: Doreme may process personal data to coordinate dispatch, shipment tracking, delivery communication, and resolution of delivery issues.
5.5 Returns, Exchanges, Cancellations, and Refunds: Doreme may process personal data to administer, verify, and process your return, exchange, cancellation, or refund requests in accordance with Doreme’s Return, Exchange & Refund Policy, restore or reverse wallet credits, and maintain records relating to such post-purchase transactions.
5.6 Customer Care, Grievance Redressal, and Communication: Doreme may process personal data to respond to your customer support requests, address grievances, investigate complaints, provide service assistance, send transactional and service-related communications, and maintain communication records for service quality and compliance purposes.
5.7 Fraud Prevention, Platform Security, and Abuse Monitoring: Doreme may process personal data to detect, investigate, prevent, and respond to fraud, abuse, misuse, suspicious activity, unauthorised account access, payment risk, return abuse, or policy circumvention.
5.8 Offers and Promotional Administration: Doreme may process personal data to administer discount codes, coupons, referral programs, wallet credits, contests, campaigns, and similar engagement or promotional programs, including for verifying eligibility and preventing misuse.
5.9 Marketing and Personalised Communications: Doreme may use your personal information to answer your questions, send you (or your friends, relatives, or associates) information regarding products that you have ordered, provide you with a personalised service, communicate with you, and provide you with promotional materials and information regarding Doreme’s products, services, surveys, contests, promotions, and special offers, subject to applicable law and your preferences.
5.10 Analytics, Testing, and Service Improvement: Doreme may process personal data for internal reporting, analytics, customer insights, service improvement, troubleshooting, testing, and performance measurement.
5.11 Legal Compliance and Protection of Rights: Doreme may process personal data where necessary to comply with applicable laws, rules, regulations, court orders, or lawful requests from government or regulatory authorities, and to establish, exercise, or defend legal claims, and enforce its Terms and policies.
6. Consent to Collecting Personal Information / Legal Basis
Where required under applicable law, personal data will be processed on the basis of consent obtained through the website, checkout flow, marketing opt-in, or another valid collection notice. Processing may also take place where necessary for performance of a contract, compliance with legal requirements, responding to a user’s request, prevention of fraud, or maintenance of platform security.
By providing your personal data and using the Platform, you consent to Doreme collecting, storing, using, processing, disclosing, and sharing your personal data for the lawful purposes set out in this Privacy Policy and the applicable Terms.
If you prefer not to receive promotional information from Doreme, or if you wish that Doreme does not use your personal information for such purposes, please let Doreme know by writing to: Iris Clothings Limited, Regd. Office: 103/24/1 Foreshore Road, Howrah – 711102, India, or by email at info@doreme.in. Users may withdraw consent where applicable, although such withdrawal may affect continued access to certain services.
7. Children’s Data
By accessing, registering on, or using the Platform, you represent, confirm, and undertake that you are at least 18 years of age and are competent to enter into a legally binding agreement under applicable law. If you are below 18 years of age, you may access or use the Platform only through and under the supervision, consent, and control of your parent or lawful guardian, who shall be deemed to have accepted these Terms and this Privacy Policy on your behalf and shall be responsible for your use of the Platform.
Doreme does not knowingly collect or process personal data of children in contravention of applicable law and may, where required, seek verifiable consent from the parent or lawful guardian before permitting access to certain services or processing such personal data.
8. Cookies and Similar Technologies
Doreme may use cookies, pixels, local storage, and related tools for user authentication, shopping-cart retention, analytics, fraud detection, campaign measurement, and performance improvement. Users may manage certain cookie or device-level permissions through browser settings, though disabling some tools may affect platform functionality.
9. Communication of Personal Information with Third Parties / Sharing of Personal Data
Doreme may disclose your personal information as required by law, in response to legal process and law-enforcement requests. Doreme does not sell or rent your personal information to third parties except as permitted by law. However, in the event of a sale of all or substantially all of Doreme’s business or a similar transaction, Doreme may transfer or disclose your personal information to a purchaser or prospective purchaser for the purposes of evaluating the proposed transaction, operating the acquired business, or other purposes identified in this Policy.
Doreme may otherwise share your personal data with the following categories of recipients, where necessary and in accordance with applicable law:
- Affiliates and group companies for internal administration, service delivery, and business operations.
- Sellers, suppliers, and logistics partners to process, fulfil, ship, exchange, return, or refund your orders.
- Payment processors and financial service providers to facilitate payments, settlements, and related transaction support.
- Service providers and technology partners, including cloud hosting, analytics, customer support, and communication providers, to help Doreme operate and improve its services.
- Marketing and advertising partners to send promotional communications and personalise recommendations, subject to your preferences and applicable law.
- Professional advisers such as auditors, consultants, insurers, and legal advisers, where necessary for compliance, risk management, or business administration.
- Law enforcement agencies, regulators, courts, and government authorities where disclosure is required by law or necessary to protect Doreme’s rights, users, or the public.
- Business transferees or acquirers in connection with a merger, acquisition, restructuring, or sale of business or assets.
10. International Transfers
Personal data may be processed or stored in India or in other jurisdictions through Doreme’s technology partners, subject to applicable law and any geographical restrictions that may apply to specific categories of data or destinations.
11. Retention of Personal Information
Doreme keeps personal data only for as long as is reasonably necessary for the realisation of the objectives described in this Policy, or such longer period as may be required by applicable law.
12. Data Security
Doreme implements reasonable administrative, technical, and organisational safeguards appropriate to the nature of the data and processing, including access controls, secure transmission, restricted employee access, and monitoring. No security system is completely infallible, and absolute security cannot be guaranteed. Users are responsible for keeping their login details, password, and account credentials secure and confidential.
13. Data Breach Response
If a personal-data incident occurs, Doreme shall assess the event, take containment and remediation steps, maintain internal records, and provide notifications to affected individuals or regulators where legally required.
14. Access to Personal Information / User Rights
If you have consented to the collection, use, and/or disclosure of personal information as identified herein, you may withdraw your consent at any time by communicating with Customer Service as provided in this Policy.
Subject to applicable law, you may request access to your personal information and request correction where necessary. In such cases, Doreme reserves the right to charge you for the cost of photocopies that may be necessary to transmit or provide access to your file.
15. Marketing Communications
Doreme may send promotional messages by email, SMS, push notification, WhatsApp, or other channels where permitted by law and consistent with your preferences. Users may opt out using unsubscribe tools, account settings, or support contacts. Service and transaction messages may still be sent where necessary for orders, account security, or legal compliance.
16. Third-Party Links and Services
The Platform may contain links to external websites, social-media pages, or third-party services. Doreme is not responsible for the privacy practices or content of such third parties, and users should review the privacy terms applicable to those services before engaging with them.
17. Contact and Data Requests
Privacy-related questions, access or correction requests, complaints, and grievances may be sent to the contact details published below.
Email: info@doreme.in
Phone: +91 8100074062
Iris Clothings Limited — Registered Office: 103/24/1 Foreshore Road, Howrah – 711102, West Bengal, India
18. Updates to this Privacy Policy
Doreme may amend this Privacy Policy from time to time to reflect legal, operational, or technological developments. The most current version will be posted on the Platform with the updated date. This Policy is subject to change, and you are invited to consult it regularly.
19. Deletion of Account / Data Deletion Request
If you wish to request the termination of your account and associated data, please send an email to Doreme’s support team at info@doreme.in. Please ensure the email subject is “Data Deletion Request” and include your full name, registered email address, phone number, and the reason for account deletion in the body of the email.
Our team will process your request and permanently delete your data, including orders and saved addresses, within 48 hours of receiving your email.
20. Queries
If you have a query, concern, or complaint in relation to the collection or usage of your personal data under this Privacy Policy, please contact Doreme at the contact information provided above.