Materials Used

What materials do you use?

Sizing

How do I choose the right size for my child?

Washing Instructions

How should I wash the clothes to make them last?

Are your clothes safe for kids' skin?

Order Tracking & Cancellation

How do I place an order?

How long will it take to get my order?

What payment methods do you accept?

Can I change or cancel my order?

How can I track my package?

Do you ship internationally?

Returns & Exchange

What is your return policy?

How do I start a return?

When will I receive my refund?

How do I get a refund for a COD return?

MeCoins

What are MeCoins and how do they work?

How can I use MeCoins?

VIP Programme

What is Doreme’s VIP Programme?

What is the Doreme VIP Pass?

Gifting

Do you offer gift cards?

Account

I forgot my password. What should I do?

Support & Contact

How can I contact customer support?